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Returns and Exchanges

If you are not entirely satisfied with your purchase, or even if you just changed your mind, don't worry! We have a 31 days return period in which you can send us back the product(s) you have purchased.

Just follow these steps:

  1. Please contact us by email, to inform us of your wish to return the product(s).
  2. Once you have made Us aware of your right to cancel, goods must be returned to Us within 14 days.
  3. You will be responsible for the cost of returning the product(s) to us, unless the product shipment was in error on our part.

Your responsibilities
  1. We ask that you send your product(s) back to us pre-paid and insured for the full purchase price using Royal Mail Special delivery (UK residents) or similar service in your own country; we will not be responsible for items that have been lost or damaged during transit.
  2. Please note: Goods must be back with us within 31 days from date of dispatch. Items received after 31 days will not be accepted.
  3. If any adjustments, for example, bracelet resizing, are made to personalise your product(s) you may NOT return the item as it has become unsuitable. This is because a bespoke item has now been created by or for you and the item can no longer be sold as new. If the item is faulty and adjustments have been made, each case will be looked at individually before an offer of refund or exchange is made.
  4. When returning a product please ensure you keep your proof of posting until we acknowledge receipt of goods.
  5. Please return to: Returns Address: KB Time, Po Box 2044, Croydon, Surrey, CR90 9JZ
Our Obligations
  1. We shall refund the full payment to you as soon as possible and in any event within 14 days of the date of return of the product(s).
  2. We do thoroughly inspect products for defects before they are dispatched, however occasionally they can get damaged during transit. Upon delivery please inspect the product(s) and notify us promptly of any dissatisfaction with your order. If you receive an item from us which is incorrect or faulty, please contact us by email to inform us and send back the product within 14 days of the dispatch date of your order with a description of the problem. In the event of you returning incorrect/faulty product(s) to us, we will also refund to you the cost of the return postage.
Refunds and Cancellations

When receiving a refund back onto the credit or debit card you used for the original purchase, please remember that it takes between 3 to 5 working days from the day the refund was given to show up on your statement depending on who you bank with.

These terms do not affect your statutory rights.