Unwanted Goods & Exchanges
If you are not entirely satisfied with your purchase, or even if you just changed your mind, don't worry! We offer you a 31 day returns period from the day your order is dispatched in which you can send us back the product(s) you have purchased, providing the product(s) have not been worn and are in brand new condition. You will be responsible for the cost of returning the product(s) to us, unless the product shipment was in error on our part.
Please contact us by email, to inform us of your wish to return the product(s), we will refund the full payment to you including the original delivery charge (if applicable), as soon as possible within 30 days of the date of return of the product(s).
Refunds & Cancellations
When receiving a refund back on to the credit or debit card you used for the original purchase, please remember that it takes between 3 to 5 working days from the day the refund was given to show up on your statement depending on who you bank with.
Returning a Product(s) Part/Fully Paid for With a Gift Voucher or V.I.P points? Gift Voucher Partially Used
If you place an order worth less than your gift voucher and then return the order for a refund, we will credit the same amount you redeemed against the order using your gift voucher back on to your unique gift voucher number for you to use against your next purchase.
Gift Voucher Fully Used
If you place an order that exceeds the value of your gift voucher and then return the order for a refund, we will refund both your unique gift voucher and the credit or debit card you used for the same amounts you were originally charged to each when placing the same order for the product(s) returned. For full details please read our Gift Voucher Policy.
In the event that you redeemed V.I.P points towards your order we will first credit your customer account with the same amount of V.I.P points you used, then we will refund the cash amount you made to us via your credit or debit card.
Please note: If you earned V.I.P points for a purchase and then redeem those V.I.P points to make another purchase and then return the first purchase for a refund, your refund will be given minus the V.I.P points you redeemed against the second purchase. For full details please read our V.I.P Points Policy.
Returns Address & Instructions Please be sure to email us first before you send back your product(s).
Once we have received notification of your wish to return your product(s), we ask that you send your product(s) back to us pre-paid and insured for the full purchase price using Royal Mail Special delivery (UK residents) or similar service in your own country; we will not be responsible for items that have been lost or damaged during transit.
Please include a brief description of the fault and your order number with your returned product(s), this will help us deal with your problem quickly and efficiently.
Returns Address - KB Time, Po Box 2044, Croydon, Surrey, CR90 9JZ.
Please be aware goods will only be refunded in full if received back in the same brand new condition as dispatched, goods returned with wear or missing packaging/booklets/warranty cards etc will not be accepted and there will be a charge to return the item to you.
Has Your Item Developed A Fault?
Please read the manufacturer's warranty booklet that arrived with your item, provided your fault is covered by the manufacturer's warranty; please send your product back to the manufacturer directly. The return's address for the manufacturer's service centre can normally be found in the back of the warranty booklet. Alternatively please contact us, and we will advise you on what you should do next.
Tip - If you have a battery powered watch, it may be worth having the battery replaced by your local high street dealer. Most Quartz batteries will need to be replaced every 2-3 years. Depending on the gap between manufacture and the day it was sold, the battery could already be 1-18 months old.